Frequently Asked Questions
How do I place an order?
Browse the collection, select your size, and click the size button to add to your cart. Proceed to checkout when ready.
What is your return policy?
All sales are final. We do not accept returns or exchanges unless the item arrives damaged or defective.
How long does shipping take?
Domestic orders within Korea typically arrive within 2 to 3 business days. International orders may take 7 to 14 business days depending on destination and customs.
Can I change or cancel my order?
Orders can only be modified or cancelled before they are prepared for shipment. Please contact us as soon as possible at xisseoul@gmail.com if you need to make changes.
Are the materials ethically sourced?
Yes. We are committed to responsible sourcing and work only with suppliers who meet our standards for quality and ethical production.